$19.00 - $24.00/hour

Coordinate billing

Assist with collections

Assist with payment posting

Assist payroll

Other financial or operations projects as needed

No Previous Experience Required

$52,000/year

Respond promptly to customer inquiries through chat, email, and phone.

Troubleshoot and resolve common technical and account-related issues.

Escalate complex cases to Tier II or other departments as needed.

Maintain accurate and detailed records of customer interactions and resolutions.

Develop a strong understanding of SQUIRE’s products and services to provide effective support.

Deliver excellent service by ensuring a positive and professional customer experience.

Identify recurring issues and share feedback with the team to improve processes.

Contribute to maintaining and updating internal knowledge base articles.

$35,000 - $45,000/year

You Might Be a Good Fit If:

You are deeply committed to providing exceptional customer care and thrive on making a positive impact on a patient’s healthcare journey.

You are an excellent communicator who can work with a diverse patient population and workforce, demonstrating empathy and professionalism in every interaction.

You have a knack for troubleshooting and resolving general technology issues, and you are great at explaining features and providing clear instructions to others.

You are highly organized and can successfully adapt to change, managing multiple tasks and shifting priorities in a fast-paced environment.

You are a critical thinker with sound judgment, and you are comfortable working independently with minimal supervision.

$20.00 - $30.00/hour

Provide administrative support for daily HR operations, including file management, data entry, scheduling, and general coordination.

Assist with the onboarding and offboarding processes, ensuring a smooth and professional employee experience.

Maintain accurate employee records and support compliance efforts, including documentation audits and updates.

Help prepare HR communications, forms, and reports as needed.

Support recruiting efforts by posting jobs, screening applicants, coordinating interviews, and communicating with candidates.

Assist with timekeeping, payroll preparation tasks, and benefits administration as needed.

Provide friendly, efficient support to employees and managers, helping resolve basic HR questions or routing inquiries appropriately.

Requirements:

1+ year of experience in HR, administrative roles, or related fields.

A degree in Human Resources, Business Administration, or a related field preferred (or currently pursuing a degree/certification).

Handle inbound calls and emails (Verisae or Corrigo) from customers or technicians 24/7/365.

Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call.

Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations.

Demonstrate advanced knowledge of the dispatch and escalation procedures required during business hours and afterhours.

Monitor and dispatch service calls to technicians using the on-call application and escalating when necessary.

Handle offline tasks as assigned by management including but not limited to: Verisae, Corrigo (work order software)

Qualifications:

High School Diploma Required

1+ years of customer service experience

Excellent telephone and communications skills

Ability to work in and handle high call volume environment

Good customer service skills and willing to work flexible hours

Basic PC skill required, including experience in Microsoft Word and Excel

Ability to work in a team environment and desire for continuous learning through cross-training

Ability to follow procedures

Ability to type a minimum of 40wpm

$16.00 - $27.69/hour

Answers inbound phone calls while providing a high-quality patient/caller experience

Responsible for review and documenting of key accounts

Identify issues / trends and escalate to Supervisor / Manager when assistance is needed

Reviewing patient liability questions and concerns

Works all assigned work timely according to department standards and documents all actions in the system

Responds to general information requests and/or billing inquiries from patients and other callers

Communicates effectively and in a professional manner

Processes all work-related responsibilities in an efficient, timely and accurate manner